What We're Working On for SWSD (Updated: January 14th, 2022)

Hi Thibeault, 

I am sorry to hear your experience hasn't been great since we were acquired by Solarwinds. I hope I can clear somethings up for you:

• Our support is now a global operation which is a benefit of having such a large company. Back when we were Samanage we had support in two timezones which made it hard to cover all geos. Now we have support in multiple locations and one of them being in the Philippines. The team in the Philippines are amazing to work with, from my experience, but if you are seeing less than stellar support please let your account manager know! We want to make sure you are fully supported here. 
• We have lots of great features planned for 2022 and this page is just a snap shot of what is currently being worked on or close to being worked on. You are correct that we haven't had a major release since November and there is a reason for this. The team has been working on the finishing stages of Dynamic Forms and changing Service Catalog variables to custom fields. These two features are going to be some of the biggest features we have released for this product and are going to change the way you and your team works in the system. We plan on publishing a post here soon that goes over the changes and the benefits you will get from them. That being said, we have shifted a good amount of our bandwidth to these two features to get them released instead of delaying the release. Once these two features are released we will be able to shift bandwidth back to other features and you will hopefully see the release velocity you are used to with our product. 

If you have any questions or comments about these things please let me know. Would love to chat with you more about this if needed!

- Joey Brown, Senior Product Manager

Hey y'all, so sorry for the delay here! Looks like I didn't have notifications turned on for this page so I didn't see any of these coming through. No excuses but I should be getting notifications from this page now to help get y'all answers quicker. 

In regards to what has been released, we post all releases in the forum part of this community with a brief description of the use case for each feature. We are also updating this post with new titles next to features when released or if they are new to this page. We are trying to update this page every month so if a feature is released, you'll see it marked on this page as released for roughly a month. 

Hope this helps answer your question!

status on the PBI integration?

7 days without any response from Solarwinds. 

Pretty underwhelming product since SolarWinds took over Samanage. The customer support has completely nose dived since outsourcing to the Philippines. This roadmap gives me nothing to be excited about. We haven't had any product updates since November...is this product dead?