Recently Released
- Strengthening the ITSM Core
- Remove users from groups when user is disabled December 11
- Analytics
- CSV export option for scheduled reports November 27
- Workflows and Automation
- Add description field to automations create action November 27
- Integrations
- Microsoft Teams Phase III – categories, subcategories, attachments November 27
- Slack integration November 27
- DRE Unattended mode December 11
- Move Intune Connector to Connections page January 8
- Jira: Map custom fields January 8
- Power BI: Beta Build-In connector –Updated documentation
- Discovery / Asset management
- Delete all software with zero installs November 27
- Monitors count January 8
- Update asset status when it reports back January 8
What We’re Working On
Strengthening the ITSM Core
- Impersonate user for Admins
- Relate changes to changes (or any other type of record to be linked)
- Custom satisfaction surveys
- Notify queue managers of SLA breaches for tickets in the queue
- Field logic to hide or show multiple fields in one rule
- Move Network Devices to CI data model
- Auto save text in comments and other text fields
- Show audit on custom fields along with better notifications/visibility in where fields are used
- Select language on login page
- Catalog item request count
- Virtual Agent (New)
- Use pop-up modal on index page to enable better in-line editing (New)
Analytics
- PowerBI Connector:
- Updated Beta version
- Move from beta to GA using a built-in connector
- Pull additional incident data (New) (THWACK Post/Voting)
Workflows and Automation
- Provide a way to test workflows without changing the workflows and without submitting actual service requests
- Modify inputs after service request submission (New)
- Standalone Workflows (New)
Integration
- API: Add fields documentation
- Improve service desk API Documentation
Discovery/Asset Management
- Auto update Discovery Agent libraries
- Show discovery source
Mobile
- Allow the STU users to see and complete tasks on the mobile app that were assigned to them (New)
