What We're Working On for SWSD (Aug 4th, 2023)

Recently Released  

  • Strengthening the ITSM Core     
  • Virtual Agent April 19  
  • Catalog item request count  April 19  
  • Use pop-up modal on index page to enable better in-line editing April 19  
  • Auto save text in comments and other text fields April 19  
  • Relate changes to changes (or any other type of record to be linked) June 4 
  • Custom satisfaction surveys May 21 
  • Allow @ mentions on the portal July 16 

  • Workflows and Automation  
  • Provide a way to test workflows without changing the workflows and without submitting actual service requests April 19 
  • Runbooks April 19  
  • Be able to use an input in the task name May 21 


  • Integrations   
  • Power BI connector – Microsoft Marketplace June 25


  • Discovery / Asset management  
  • Discovery Linux Agent (Beta version) April 19  
  • Windows Discovery Agent MSI July 16 
  • Mobile  
  • Allow the STU users to see and complete tasks on the mobile app that were assigned to them February 28  
  • Add Windows defender to Discovery Agent June 4 



What We’re Working On  

Strengthening the ITSM Core     

  • Dynamic approvers 
  • View approvers comments in the portal 
  • Enterprise Service Management (ESM)/Beyond IT  
  • Support multiple service providers in a single tenant  
  • Canned responses for agents (New) 
  • Select related asset from portal (New) 
  • Allow back dating of incident creation date (New) 



  • PowerBI Integration:
    • Send incremental data using the Power BI connector 
    • Add assets data to the Power BI connector and additional fields to incidents
  • Pull additional incident data (New) (THWACK Post/Voting)   


Workflows and Automation     

  • Assets automation (New) 
  • Modify inputs after service request submission  
  • Field input when attaching runbooks (New) 



  • Get incremental data using the API (New 
  • API: Add fields documentation 
  • API: Add custom fields to groups API call (New) 
  • Improve service desk API Documentation  


Discovery / Asset management  

  • Jamf Pro implementation - Add iOS Mobile Devices (New) 
  • Add the ability to select a IP range or subnet IP (New) 
  • Integration with Patch Management tool(s) (New 
  • Move Network Devices to CI data model (New) 


This forum contains forward-looking statements regarding future product plans and development efforts. SolarWinds considers various features and functionality prior to any final generally available release. Information in this forum regarding future features and functionality is not and should not be interpreted as a commitment from SolarWinds that it will deliver any specific feature or functionality in the future or, if it delivers such feature or functionality, any time frame when that feature or functionality will be delivered. All information is based upon current product interests, and product plans and priorities can change at any time. SolarWinds undertakes no obligation to update any forward-looking statements regarding future product plans and development efforts if product plans or priorities change. 


Top Comments

  • Hi  

    In a nutshell, what we're planning to provide is the ability to set up "sub-tenants" of Service Desk for different departments (such as HR, Facilities, Finance, and Legal) within the same…

  • Hi  

    In a nutshell, what we're planning to provide is the ability to set up "sub-tenants" of Service Desk for different departments (such as HR, Facilities, Finance, and Legal) within the same organization's service desk tenant. These sub-tenants will each have their own ticket management, service catalog,  service portal, knowledge base, etc. All of the service portals could be pointed to by the organization's services home/landing page, to make it easier to access all services. 

    You can find more information here: Responses to Webinar Questions under the Beyond IT section

  • Thank you Joey and the team for the update, 

    can you further clarify what is planned  in  "Support mulitple service providers for single tent  ?. 

Thwack - Symbolize TM, R, and C