What We're Working On for SWSD (Updated: April 13, 2021)

Strengthening the ITSM Core  

• Service Catalog: Replace variables with custom fields to increase efficiency and allow reuse of fields and forms between service catalog items
• Dynamic Forms:  provide an efficient way to collect and validate inputs that are context dependent 
• Application menu: A docked, left side menu for easier and faster access to menu options.  

• Task Management:
  • Make each task and approval an “object” in the application. This will allow us relate tasks, add comments, create custom fields, time tracking, and custom task states in the future
  • Add comments and resolution notes on tasks and approvals
• Field Dependencies: The ability to create multi-level field dependencies such as Country – City or additional category levels.

Analytics  

• Dashboard Enhancements:  
  • Enhancing the Asset Management widget’s options

• Reports Enhancements:     
  • Enhancing existing reports and report’s functionality: 
    • Enhancing the Asset Management reporting
    • CSV output option for scheduled reports 
    • Allow the generic search to look for reports as well
    • Making the 'Manual Time Tracking' reports clickable so you can better understand how the time was spent  

• New filtering capabilities   
• PowerBI connector 

Workflows and Automation  

• Time based automation. Example: Automatically alert on or act on time sensitive events, such as lack of action/progress
• Update text-based fields

Service Engagements  

• Portal:  
  • Multiple announcements that can be scoped by site & department
  • Updated designs:
    • New Incident page
    • My Requests
    • My Tasks

• Integrations: 
  • Integrate with Microsoft Teams for creating new incident tickets
  • Integrate with Microsoft Intune to collect mobile assets 
  • Integration with PowerBI
  • Improving the integration with Solarwinds Orion by automatically mapping the Orion Node to the corresponding Asset or CI that are stored in Service Desk

Admin & Setup  

• Continue to re-organize the setup menu to group related items together
• Permissions audit-trail: Show which permissions were changed and who made the changes.

Discovery  

• Jamf integration: Support using a non-standard port number.

API

• API documentation: Redesigned API documentation