Updates and Enhancements: New navigation out of labs, add missing requesters to the user list

User List Expansion:

If someone new emails your IT support address, SWSD will create a ticket on that person's behalf. However, if the incoming email address is from a domain not a part of the approved domains list, the user is added to the drop-down user list but not the main user list located in setup – users & groups - users. Eventually this caused an issue for some customers, as the drop-down list became too crowded, and administrators couldn’t maintain it. Now, with this new functionality, this issue is resolved.

Service Desk administrators can now see all users in the main user list in setup – users & groups - users. The users page in the setup section now has two tabs:

1) Allowed Domains

2) External Domains

This enhancement allows administrators to either disable or convert an external domain user to an allowed domain user with a single click.

New navigation out of labs:

A new, fixed, left side panel menu that is designed for easier and faster navigation. The menu structure has been slightly changed to accommodate a cleaner and simpler option list. The menu shows labels for each option in expanded mode, and can be collapsed to show icons only, to regain screen real-estate.

  • Hi , we added the ability to turn this on and off in Setup - Global Settings - Notification Settings. Notification Settings Documentation

  • I totally agree. Removing this feature was a bad idea. I know my users are used to approving stuff in their email. Removing sounds like a step back. Please add this again in the template.

  • Hi , we have some really big things coming soon. We have been working on a new set of features, called dynamic forms and moving variables to custom fields, over the last year and half and have moved a lot of our bandwidth over the last couple months to wrapping it up for release. Once we get these two features released, hopefully in the coming weeks to month, you will start to see the velocity you are used to with SWSD. 

    You'll be seeing more information around these two features in the coming days here on THWACK.

    Note: Release timelines can change based on multiple factors so the time frame listed above is a estimate and not a commitment. 

  • - Things have been relatively quiet on the development front over the past few months. I hope there some big updates coming very soon?

  • This was an update made back in late September / October... Due to email filters, etc catching links, all approval emails are now bringing staff in to the tool to approve. It threw us for a loop too and is not making our users happy.

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