We are excited to announce the release of dynamic forms and variables converted to custom fields!
Dynamic forms give you the ability to have different standalone forms present themselves across multiple modules based on rules you define. Need a certain form to appear when you set an incident to a certain category, no problem. What if I need a form to appear based on both a category selection and a selection made in a custom field? Not a problem! With dynamic forms you will be able to create rules to handle all of these situations.
Variables converted to custom fields:
No more are the need to recreate variables for each and every service catalog item that you have to also manage individually. Moving forward, all fields used in service catalog items will be custom fields that can be reused in as many catalog items as you see fit. Not only does this make creating a new service catalog item a breeze but also makes updating/managing these fields even easier. Update the field in one place and have the confidence that its updated in all locations.
Please feel free to post any feedback or questions about this release in the comments below.