Copy and paste workflow nodes - Workflows are used to structure and automate service requests delivery. Many services require similar processes. The new copy/paste feature allows you to save time and prevent typing errors, by easily copying workflow "code" from one catalog item to another, or even reuse similar workflows steps within the same process definition, with minimum effort.
Microsoft Stream Support - Being able to drive your users to more self service is every service desk's goal. Now you are able to use more of your internal videos, that are hosted on Microsoft Stream, to help resolve the everyday issues that arise in your organization.