Today, January 29, we're excited to release several new capabilities you've requested. Please visit the SolarWinds® Service Desk release notes for more information on today's feature release.
- Key function for Service Desk administrators: user impersonation. User impersonation allows administrators (and service agent users with impersonation permissions) to access a user's account and operate as if they were logged in as the user, accessing any menus and modules the user has access to. This feature enables the super admin to troubleshoot and support users with other role types and apply changes as the user. See User impersonation.
- Get small data exports fast. You can directly export fewer than 200 records. If you’re exporting data to a CSV or XML file, you can now download it from the index page instead of receiving an email containing a link after the report has been generated. See List view.
- Simplify and reduce the work required to hide fields in a dynamic form. This new feature will allow an admin to quickly show or hide fields and significantly reduce the work necessary to manage form logic. Admins will no longer need to add several individual actions to hide all fields at the beginning of the form when setting up and managing the form with logic. See Set up field logic.
- Better support for multilingual organizations. To better support multilingual/global organizations, we’re adding the ability for users to select their default language directly from login. Users will no longer need to navigate to their profile after logging in to change their default language. See Login for service agent user or Service Portal Home.