Today, December 11, we’ve released two new capabilities that further simplify Service Desk management. Please visit the SolarWinds Service Desk release notes for more information on today’s feature release.
No need to worry about manually removing disabled users from groups. With today’s release, we will automatically remove disabled users from groups. When a user is disabled, that user is removed from any groups where the user is a member. See the User details page.
Requester’s participation is no longer required to access their machine. With today’s release, we’ve added DRE unattended mode support. Agents who need to access a requester's machine to provide support or a server to deploy a patch can use Dameware Remote Everywhere (DRE) without the requester's participation. See Provide support via an unattended remote session.
