SolarWinds Service Desk Customers – Welcome to Your New Community!

We’re excited you’re here. The THWACK® community was established in 2003, and with the Samanage acquisition, we added SolarWinds® Service Desk to our forums in June 2019. Our connection to our customers is of utmost importance to us and we’re looking forward to being able to discuss collectively in your new home.

Just as a reminder, the former Samanage community will be sunset on May 3. Update your bookmarks accordingly.

As part of this transition, we have some perks in store for former members who join THWACK between April 5 and May 2. Simply follow the steps below, and as a token of our appreciation, you’ll receive 2,000 THWACK points** and be entered to win an Echo Show 8 and Blink Mini prize bundle.*


  1. Create a THWACK account
  2. Complete this survey to confirm your eligibility

When navigating your product forum, there are several features we want to highlight for your convenience.

  1. This is your SolarWinds Service Desk forum. You can save it in your bookmarks
    Fun fact: You can also get there by going to
  2. Subscribe to your Newsroom to stay up to date on SWSD tips and tricks, releases, and newsworthy content
  3. Have a feature request or want to add your vote to existing requests? You can do this in the SWSD feature request area

*Terms and conditions apply (US | UK | CA, DE)

**THWACK points will be awarded within 10 business days