SolarWinds Service Desk (SWSD)

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Most active members for the past 30 days.

Newsroom

September 20 Release: Welcome to Enterprise Service Management (ESM)

joeybrown

We are excited to announce enhanced support for Enterprise Service Management (ESM), making it easier than ever to take Service Management beyond IT. For years, many of our customers leveraged SolarWinds Serv...
- 18 Sep 2023
SWSD August 27th: Improvements for compliance and regulatory requirements

joeybrown

Helping meet strict compliance requirements. Some compliance and regulatory requirements look for proof of authentication on digital signatures. As such, you can now turn on “Require authentication on every approval” to better…
- 25 Aug 2023
What We're Working On for SWSD (Aug 4th, 2023)

joeybrown

Recently Released Strengthening the ITSM Core    Virtual Agent April 19 Catalog item request count  April 19 Use pop-up modal on index page to enable better in-line editing April 19 &n...
- 4 Aug 2023

Forum Thread List

Answered

Where is the send email of every ticket to the SWSD owner? 0

373 views

3 replies

Latest 1 month ago
by nashchris
Answered

How to Define VIP Users within the "Define Scope" Section in SLA Rule 0

271 views

2 replies

Latest 1 month ago
by trstinson
Answered

Change custom field placement +1

243 views

1 reply

Latest 1 month ago
by michael.clark
Answered

Service Catalogue Pick List Adding Extra Information With Each Choice 0

222 views

1 reply

Latest 1 month ago
by michael.clark
Not Answered

Is It Possible to Update a User's Custom Fields Via the API? 0

502 views

4 replies

Latest 1 month ago
by cwbuecheler
Answered

Retrieving Contract and PO related items with the API? 0

243 views

1 reply

Latest 1 month ago
by csiebold
Not Answered

Edit or remove default field 0

154 views

0 replies

Started 1 month ago
by thisal.randima
Not Answered

User provisioning 0

138 views

0 replies

Started 1 month ago
by thisal.randima
Not Answered

(SWSD) Rebuilding Assets 0

457 views

1 reply

Latest 1 month ago
by alexiahejnicki
Not Answered

Task completes — automatic time entry? 0

112 views

0 replies

Started 1 month ago
by sleepykat
Not Answered

Negative Matching in Automations 0

130 views

0 replies

Started 1 month ago
by swreed
Not Answered

How to auto populate fields in a Solar Winds service desk ticket request using a search function 0

146 views

0 replies

Started 1 month ago
by alexwill45
Not Answered

Way to export category, user, and groups lists 0

176 views

2 replies

Latest 1 month ago
by chelseabirdsong
Suggested Answer

How are you tracking and reporting on First Call Resolution? +1

215 views

1 reply

Latest 1 month ago
by adam.beedell
Not Answered

Does anyone know how to export an asset with all its hardware and software information? 0

137 views

0 replies

Started 1 month ago
by RickGaudreau

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