SolarWinds Service Desk (SWSD)

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New API Documentation, New Reporting Capabilities & Agent Productivity Enhancements

shelly.eisen

Agent Productivity API Documentation With our new interactive API documentation you can see step-by-step code examples you can modify online, and enjoy easier search and navigation capabilities to help you integrate third…
- 28 May 2021
ICYMI: SolarWinds Service Desk Q1 2021 Updates

shelly.eisen

To make it easier for you to keep track of the latest SolarWinds® Service Desk updates and enhancements, we gathered the highlights from the previous quarter. Check these out and let us know if you have any questions...
- 25 May 2021
Agent Productivity Updates - Personal Notification Preferences and More

shelly.eisen

Agent Productivity 1. Personal Email Notifications Preferences Service Desk notifications help keep you to up to date with regards to any changes made to records and processes that you collaborate on. With the new advanced…
- 28 Apr 2021

Forum Thread List

Not Answered

Can I attach files to Samange API call? 0

9 views

0 replies

Started 16 hours ago
by karimb
Not Answered

I want to select a custom field as a column in my change list for the purpose of sorting chronologically 0

52 views

3 replies

Latest 2 days ago
by joeybrown
Not Answered

'Subject' field renamed to 'Title' when creating a new ticket? 0

130 views

4 replies

Latest 7 days ago
by joeybrown
Not Answered

need to get ID of incident as soon as I create 0

44 views

1 reply

Latest 8 days ago
by MitchKiah
Suggested Answer

Change Management with External Users 0

471 views

12 replies

Latest 9 days ago
by joel.blagg
Not Answered

Editing the attributes of a service request. +1

116 views

3 replies

Latest 9 days ago
by brandonbaxley
Not Answered

Change the e-mail on Email Settings 0

71 views

1 reply

Latest 14 days ago
by joel.blagg
Not Answered

Use any email address for approvers 0

69 views

1 reply

Latest 15 days ago
by joel.blagg
Discussion

Updating Other Assets

63 views

1 reply

Latest 15 days ago
by joel.blagg
Not Answered

Regular expressions in field validations 0

33 views

0 replies

Started 16 days ago
by cherrington
Answered

Issue with Tasks in Service Catalog item in SolarWinds Service Desk +1

86 views

2 replies

Latest 16 days ago
by phantomdynamic
Not Answered

Leverage Automation to Review Solutions on a regular basis 0

81 views

2 replies

Latest 17 days ago
by zoe.crabtree
Suggested Answer

API - How to create a reply-to email when I create an incident through the Samanage API? 0

142 views

6 replies

Latest 19 days ago
by karimb
Not Answered

Description templates for incident resolution 0

55 views

1 reply

Latest 21 days ago
by joel.blagg
Discussion

Best Asset Tracking - LANSweeper vs SW Asset Discovery

105 views

1 reply

Latest 21 days ago
by leeswindon

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