SolarWinds Service Desk (SWSD)

Newsroom

Expanding customer availability with a new ITSM data center in Australia

joeybrown

We are excited to announce the opening of a new IT Service Management (ITSM) data center in Sydney, Australia for SolarWinds Service Desk (SWSD). This furthers our commitment to the Asia Pacific and Japan (APJ) region as…
- 14 Mar 2023
SolarWinds Service Desk, March 12 Release Highlights: Custom field audits, Capturing discovery source, and Showing custom field usage.

joeybrown

On March 12 we released enhancements to SolarWinds® Service Desk (SWSD). For a complete list of changes, please visit the SolarWinds Service Desk release notes. Improving visibility As with anything, it’s difficult…
- 10 Mar 2023
What We're Working On for SWSD (March 9th, 2023)

joeybrown

Recently Released Strengthening the ITSM Core   Impersonate user for Admins January 29 Notify queue managers of SLA breaches for tickets in the queue February 19 Field logic to hide or show multiple fields in one rule …
- 9 Mar 2023

Forum Thread List

Suggested Answer

Automate Service Desk Backup to a File Share or Sharepoint 0

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Latest 1 day ago
by SPSDude
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Include Attributes of Request in Email Template? 0

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Latest 1 day ago
by SPSDude
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SolarWinds Discovery Agent IP addresses/hostnames for VLAN allow list 0

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Latest 1 day ago
by SPSDude
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Public tenant +1

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Latest 1 day ago
by SPSDude
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How to add a document to service catalog ticket 0

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Latest 3 days ago
by denders
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Power BI Additional Fields 0

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Latest 8 days ago
by Nucleartoaster
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AntiVirus is not listed in Category group. 0

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Latest 10 days ago
by JGuilmette
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Possible to set custom logo in technician view? 0

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Latest 11 days ago
by tobyw_loop1
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Is it possible to automatically update custom fields in an service catalog item using external API or database? 0

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Latest 14 days ago
by michael.williams
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What's the query language being used to search within Service Desk? 0

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Latest 14 days ago
by joeybrown
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Provisioning error 0

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1 reply

Latest 14 days ago
by joeybrown
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view filtered by Time tracking entries? 0

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Latest 14 days ago
by joeybrown
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Bulk remove multiple networked devices assets 0

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Latest 15 days ago
by joeybrown
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Service Desk Development Request - attach a solution to a CMDB record 0

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Latest 15 days ago
by joeybrown
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Can you change a Work Request to another Service Catalog item? 0

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Latest 15 days ago
by joeybrown

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