Agent Productivity
1. Personal Email Notifications Preferences
Service Desk notifications help keep you to up to date with regards to any changes made to records and processes that you collaborate on. With the new advanced…
We’re excited you’re here. The THWACK® community was established in 2003, and with the Samanage acquisition, we added SolarWinds® Service Desk to our forums in June 2019. Our connection to our customers is of utmost importance…
Agent Productivity
1. Dynamic Rules for Custom Forms (Available in Labs)
As part of our ongoing effort to streamline and improve the service process for both agents and requesters, we’re glad to introduce Dynamic Forms.…
