Happy 2021 all!
If you haven’t had the chance yet to familiarize yourself with the latest updates and enhancements we’ve introduced to SolarWinds Service Desk—here is a quick recap of the Q4 2020 highlights!
Most active members for the past 30 days.
Happy 2021 all!
If you haven’t had the chance yet to familiarize yourself with the latest updates and enhancements we’ve introduced to SolarWinds Service Desk—here is a quick recap of the Q4 2020 highlights!
Agent Productivity
You asked – we listened! Quite often requesters accidentally open incidents instead of submitting service requests. This can lead to a lot of unnecessary manual…
Reporting & Analytics
Staying on top of your service desk performance metrics is important for both agents and admins. It helps ensure you’re aware of new problems or…
