SolarWinds Service Desk (SWSD)

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Most active members for the past 30 days.

Newsroom

Expanding customer availability with a new ITSM data center in Australia

joeybrown

We are excited to announce the opening of a new IT Service Management (ITSM) data center in Sydney, Australia for SolarWinds Service Desk (SWSD). This furthers our commitment to the Asia Pacific and Japan (APJ) region as…
- 14 Mar 2023
SolarWinds Service Desk, March 12 Release Highlights: Custom field audits, Capturing discovery source, and Showing custom field usage.

joeybrown

On March 12 we released enhancements to SolarWinds® Service Desk (SWSD). For a complete list of changes, please visit the SolarWinds Service Desk release notes. Improving visibility As with anything, it’s difficult…
- 10 Mar 2023
What We're Working On for SWSD (March 9th, 2023)

joeybrown

Recently Released Strengthening the ITSM Core   Impersonate user for Admins January 29 Notify queue managers of SLA breaches for tickets in the queue February 19 Field logic to hide or show multiple fields in one rule …
- 9 Mar 2023

Forum Thread List

Not Answered

Limiting who service agents can assign incidents to? 0

31 views

0 replies

Started 1 day ago
by StanJarensky
Not Answered

HTML Tagging in Notification Emails 0

56 views

3 replies

Latest 2 days ago
by jholmes
Discussion

Microsoft Power BI Voting

395 views

3 replies

Latest 2 days ago
by kumfasainan
Answered

Is it possible to automatically update custom fields in an service catalog item using external API or database? 0

197 views

3 replies

Latest 2 days ago
by samulski
Not Answered

Azure AD Provisioning - Role Mapping 0

57 views

0 replies

Started 3 days ago
by mrmacs
Suggested Answer

Automate Service Desk Backup to a File Share or Sharepoint 0

215 views

1 reply

Latest 6 days ago
by SPSDude
Suggested Answer

Include Attributes of Request in Email Template? 0

212 views

1 reply

Latest 6 days ago
by SPSDude
Suggested Answer

SolarWinds Discovery Agent IP addresses/hostnames for VLAN allow list 0

152 views

1 reply

Latest 6 days ago
by SPSDude
Suggested Answer

Public tenant +1

194 views

1 reply

Latest 7 days ago
by SPSDude
Not Answered

How to add a document to service catalog ticket 0

128 views

1 reply

Latest 8 days ago
by denders
Not Answered

Power BI Additional Fields 0

1171 views

7 replies

Latest 14 days ago
by Nucleartoaster
Not Answered

AntiVirus is not listed in Category group. 0

200 views

4 replies

Latest 16 days ago
by JGuilmette
Answered

Possible to set custom logo in technician view? 0

277 views

2 replies

Latest 17 days ago
by tobyw_loop1
Suggested Answer

What's the query language being used to search within Service Desk? 0

245 views

2 replies

Latest 20 days ago
by joeybrown
Not Answered

Provisioning error 0

149 views

1 reply

Latest 20 days ago
by joeybrown

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