ServiceNow Integration Issue

I had a similar issue when integrating and it turned out for us that the snow service account didnt have a language set as per the case notes below:

-We run the below API calls to see the permissions applied on the service account used by SolarWinds for SNow integration and if it returns the needed values for the incident state. https://{name of instance}.service-now.com/x_sow_intapp_connection_test.do https://{instance}.service-now.com/api/now/table/sys_choice?sysparm_query=name=incident^ORname=task^inactive=False^language=javascript:gs.getUser().getLanguage()&sysparm_fields=sys_id,name,element,value,label,dependent_value,language,inactive&sysparm_limit=50000 https://{instance}.service-now.com/api/now/table/sys_dictionary?sysparm_query=name=incident^ORname=task&sysparm_fields=element,sys_name,name,column_label,max_length,read_only,active,dependent_on_field,internal_type,choice_field,choice_table,choice -The 2nd API call does not return any value. The 2nd API call fetches the language used by the SNow service account and currently, it is set to none and that causes it not to return any values.
-Upon defining the language on the service account used for SNow integration, it started to return values on the 2nd API call.
-We tested adding again a SNow trigger action and incident states are now populating the data.

Thank you for the insight. How would I set the language set?

No idea haha.... I am just the Solarwinds admin at the site. Maybe Product Documentation | ServiceNow

I tried this and it did not work for me 

I tried this and it did not work for me