N-Able RMM Dashboard - Maintenance Mode and "Data Overdue Cross Check" alerts


Allow "Data Overdue Cross Check" alerts to be silenced when a client's site is placed into "Maintenance Mode" within the N-Able RMM MSP dashboard.

Current Behavior:

As per the current documentation, maintenance mode does not squelch the email alerts being generated for data overdue cross checks (the alerts need to be manually disabled):

Whilst in Maintenance Mode the Agent continues to communicate with the Dashboard updating checks to reflect their changes state, for example where a previously failed Check now passes. Any Check failures during the maintenance window are indicated on the Dashboard and Outages tab under the maintenance icon - rather than a red exclamation box - with the associated Alert and / or PSA ticket suppressed. Maintenance mode will suppress alerts for failing checks but does not suppress the data overdue crosscheck.