Upgrade to 2020.2.5 failed with Container storage is not initialized on Additonal Web Server

Upgrade to 2020.2.5 failed with Container storage is not initialized on Additonal Web Server.

I went from 2020.2.4 to 2020.2.5, everything else worked, just the Additonal Web Server failed.

Re-ran it a couple of times, with a reboot before the last attempt, it fails with the message;

Services configuration failed:
• Connection to SolarWinds® Information Service did not succeed.
Last error: RunQuery failed, check fault information.
Container storage is not initialized. Reason: InvalidOperationException:Not yet initialized

  • I tried bumping SWIS timeouts with no success

  • This is what I got from support, Solution 2 worked for me

    Solution 1:

    1. Stop all the Solarwinds services.

    2. Browse to the Orion installation path. By default,
    C:\Program Files (x86)\SolarWinds\Orion\

    3. Make a copy of ConfigurationWizard.exe.config and save it on another location.(Outside of the Orion installation path).

    4. Edit the file ConfigurationWizard.exe.config in notepad.
     

    1. Look for <add key="SWISMaxWaitingTime" value="00:01:30"/> 
         Change its value to 3 minutes: <add key="SWISMaxWaitingTime" value="00:03:00"/> 
       
    2. Save the config file and re-run the Configuration wizard.


    Solution 2.

    1. Follow same steps 1 to 4 from Solution 1.

    2. Edit SWIS container query retry wait and retries, e.g.
    <add key="SWISContainerQueryRetryWait" value="00:00:20"/>
    <add key="SWISContainerQueryRetries" value="10"/>
    <add key="SWISContainerQueryTimeout" value="00:00:20"/>


    Also, make sure SWIS maximum waiting time still stays at
    <add key="SWISMaxWaitingTime" value="00:03:00"/>
     

    3. Save the config file and re-run the Configuration wizard.

  • Jonathan, just wanted you to know that worked.

    I had changed the Container timeout values to 3 minutes, and was unsuccessful.
    Setting the values exactly as you listed worked like a charm.