We are currently working on Solarwinds integration with ServiceNow using OOB pull connector.
By logic (my understanding), Servicenow connector pull events
EventID, EventTime, NetworkNode, NetObjectID, EventType, Message, Acknowledged"
And Event Types table,,Severity value of Incident is defined based on Icon Values
EventType, Name, Icon, NotifyMessage,NotifySubject
But when it comes to custom alerts,, the event type will be mostly 5000, for which serverity cannot be mapped from Event types..
Any pointers available here,
" Alert severity should be pulled by ServiceNow".
As per schema documentation ,Orion.AlertTriggered, shoul have all active alerts, but couldn't see any values on them