I've been working with support on case 00415961 where our server warranty dates are incorrect. We have some servers that we are year-to-year on a contract with. Solarwinds pulled the correct initially, and then after we renewed the contract on our servers, HPE reflected the new warranty, but SolarWinds SAM still had the old warranty. I had to make some firewall changes for the communication to happen as the IP that they were using changed, but even after that, the date wouldn't update. Only after I repolled the node manually, it would reflect the new date. Now I have about 700 nodes that I need to do this manually on ever year. Seems kinda silly that SAM can't check and update warranty information automatically after a few months, etc. Can this be a feature request? We are running 2019.4.
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mstandage wrote:
I've been working with support on case 00415961 where our server warranty dates are incorrect. We have some servers that we are year-to-year on a contract with. Solarwinds pulled the correct initially, and then after we renewed the contract on our servers, HPE reflected the new warranty, but SolarWinds SAM still had the old warranty. I had to make some firewall changes for the communication to happen as the IP that they were using changed, but even after that, the date wouldn't update. Only after I repolled the node manually, it would reflect the new date. Now I have about 700 nodes that I need to do this manually on ever year. Seems kinda silly that SAM can't check and update warranty information automatically after a few months, etc. Can this be a feature request? We are running 2019.4.
Hi Matt,
Thanks for the information. If you'd like this to be more formally logged as a request please submit this here: Server & Application Monitor Feature Requests
In the meantime, have you tried automating this process? We do have a verb in the Orion SDK that can trigger polling to remove the manual aspect of your current workflow.
Home · solarwinds/OrionSDK Wiki · GitHub
Orion.Nodes | Orion SDK Schemas
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serena wrote:
mstandage wrote:
I've been working with support on case 00415961 where our server warranty dates are incorrect. We have some servers that we are year-to-year on a contract with. Solarwinds pulled the correct initially, and then after we renewed the contract on our servers, HPE reflected the new warranty, but SolarWinds SAM still had the old warranty. I had to make some firewall changes for the communication to happen as the IP that they were using changed, but even after that, the date wouldn't update. Only after I repolled the node manually, it would reflect the new date. Now I have about 700 nodes that I need to do this manually on ever year. Seems kinda silly that SAM can't check and update warranty information automatically after a few months, etc. Can this be a feature request? We are running 2019.4.
Hi Matt,
Thanks for the information. If you'd like this to be more formally logged as a request please submit this here: Server & Application Monitor Feature Requests
In the meantime, have you tried automating this process? We do have a verb in the Orion SDK that can trigger polling to remove the manual aspect of your current workflow.
Home · solarwinds/OrionSDK Wiki · GitHub
Orion.Nodes | Orion SDK Schemas
I've logged an internal ticket SAM-10717 for tracking on this issue.
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