What does it mean when an application you are monitoring has "not licensed" beside it?
What does it mean when an application you are monitoring has "not licensed" beside it?
There is a known issue with SAM 6.6 causing this message to appear improperly when Application Dependency Mapping (ADM) is enabled. To resolve the issue, I suggest disabling ADM. If that's not an acceptable workaround, please contact support.
Since upgrading to SAM 6.6, we have been getting these warnings, even with unlimited licensing. I have an open case with SW Support.
It seems to show up for unmanaged application monitors/component monitors.
I've also seen it on improperly configured application monitors that Orion cannot successfully execute.
Another issue that I'm seeing is that if an App Monitor fails, and you fix it, and you successfully test it, that you cannot get the Monitor (even after polling) to go back to "green". Unmanaging the application monitor, remanaging it, and then forcing a poll may work. But, on at least one monitor, I instead now get the licensing error.
SW Support found:
We noticed that the issue why the licenses are not being mapped to the component monitors is because of your module engine that is not working properly. What we did is to repair the core services and completed the configuration wizard.
Just to update, in my case it was NTP sync issue...
Once we resolved that, this stopped happening...
chadsikorra wrote:
aLTeReGo ,Has this actually been fixed in a later release? We'd love to start using this feature but ran into this issue and had to turn it off.
This issue should now be resolved. jvb may have some additional insight as to the oldest version containing that fix.
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