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Server & Application Monitor (SAM)

Forum False positives

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False positives

smgorham over 16 years ago

I have the trial of the app monitor installed and am getting false positives from many systems. These include SQL server and other application/processes that run all the time. Is there any way to fix/troubleshoot this?

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0 mark_wiggans over 16 years ago

Could you provide a screenshot or any more specifics?
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0 mark_wiggans over 16 years ago

Could you provide a screenshot or any more specifics?
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0 smgorham over 16 years ago in reply to mark_wiggans

Sure thing. Server name blacked out to protect the innocent.. The ermergin is an actual service that runs, the other two are application processes that stay running. I have confirmed that they did not stop, start or restart at the time shown.
Could you provide a screenshot or any more specifics?
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0 mark_wiggans over 16 years ago in reply to smgorham

It's difficult to pinpoint. What do the logs reflect? check the events around this period and verify if there is an event or something going on,any maintenance?
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0 smgorham over 16 years ago in reply to mark_wiggans

I have checked the server logs and there is nothing going on. Same thing happened this morning. All 3 services/processes show they "started" at 2:31am.. They have not stopped running.

Are there logs for the app monitor I can look through to see what the problem is?
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