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Serv-u 15.3 will not allow us to login after update

SuperDave1971
over 1 year ago

Good day,

I attempted to install Serv-U 15.3 on Thursday night from version 15.2.4 (Released in December) and after the installed, we could not log back into the interface.  We kept getting the "ERROR: Operation was not successful, an unknown error occurred. Your session may have timed out. Please try logging in again:.

After this, I created a brand new Windows 2019 VM server and installed the same version as a test and we got the same error message.  Has anyone else had any issues when it comes to installing the new update?

We were dead in the water so I had to rebuild a server (Windows 2019 server) and re-installed the older version that worked prior in order for us to gain access to Serv-U.  This worked for us but I wanted to see if anyone else had experienced the same thing.  I am skeptical to install the latest version again due to this issue.

I know we need the newest version but I am also a firm believer in doing the same thing will give you the same results.

Has anyone else experienced the same results that we have on this version?

Thank you for your time and consideration.

-Dave

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  • 0 over 1 year ago

    This is an issue introduced in 15.2.5 and 15.3.0. It has been suggested on another thread that it is a change to the XSS handling that doesn't like proxies. Is your instance behind a load balancer or do you use a proxy?

    If you contact support they should be able to help. They sent me a customer special fix that I have yet to try. They may be able to do the same for you.

  • 0 over 1 year ago in reply to AlastairFrench

    Thank you for your response.  We are behind a load balancer.  I can't lie, since 15.3 broke what we had originally, I am a bit skeptical to install Serv-U 15.3 and apply the hot fix. 

    I have however opened a case with Serv-U support and they did send me a zip file with files that would need to be replaced in order for this to work.

    Alastair,

    Is your version running on a Win server or Linux?  I am only asking to verify that the fix they gave you was able to resolve the login issue.  Our Serv-U environment is running on Win Server 2019.

    Thank you so much for your response by the way.

    I really appreciate it.

    -Dave

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  • 0 over 1 year ago in reply to AlastairFrench

    Thank you for your response.  We are behind a load balancer.  I can't lie, since 15.3 broke what we had originally, I am a bit skeptical to install Serv-U 15.3 and apply the hot fix. 

    I have however opened a case with Serv-U support and they did send me a zip file with files that would need to be replaced in order for this to work.

    Alastair,

    Is your version running on a Win server or Linux?  I am only asking to verify that the fix they gave you was able to resolve the login issue.  Our Serv-U environment is running on Win Server 2019.

    Thank you so much for your response by the way.

    I really appreciate it.

    -Dave

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