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Forum APE - logpollingservice not found

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APE - logpollingservice not found

bambarit over 3 years ago

Hi everyone,

is there ever had same problem with me, I have APE, and it shows error after configuration wizard ape cw.JPG

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0 aLTeReGo over 3 years ago
From the error it looks like Log Viewer/Analyzer was once installed and then removed, but there is still a lingering registry key. Follow the steps outlined in the KB article below to fully remove Log Analyzer and then re-run the Configuration Wizard

https://documentation.solarwinds.com/en/Success_Center/LA/Content/LM/LM-uninstall-lm.htm

Pay special attention to these steps.

Delete the following registry key:

SolarWindsLogPollingService from Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SolarWinds.Net\ConfigurationWizard\ServicesName

If you can find entry 479 under the following registry path, delete it also:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SolarWinds.Net\ConfigurationWizard\ConfiguredModules
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0 aLTeReGo over 3 years ago
From the error it looks like Log Viewer/Analyzer was once installed and then removed, but there is still a lingering registry key. Follow the steps outlined in the KB article below to fully remove Log Analyzer and then re-run the Configuration Wizard

https://documentation.solarwinds.com/en/Success_Center/LA/Content/LM/LM-uninstall-lm.htm

Pay special attention to these steps.

Delete the following registry key:

SolarWindsLogPollingService from Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SolarWinds.Net\ConfigurationWizard\ServicesName

If you can find entry 479 under the following registry path, delete it also:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SolarWinds.Net\ConfigurationWizard\ConfiguredModules
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