Have been waiting what seems to be weeks for someone in customer support to help me with case#00784977 and case#00751529.
Please, can i get some help?
Have been waiting what seems to be weeks for someone in customer support to help me with case#00784977 and case#00751529.
Please, can i get some help?
Hello! I saw your message and checked in on the case and it looks like our support rep has reached out to you. I'll keep an eye out on the case number. Sorry for the inconvenient wait!
yes a support rep reached out to me on 4/21.
said they were reviewing the ticket, will get back to me when they know more.
4/22 and still waiting.
yes a support rep reached out to me on 4/21.
said they were reviewing the ticket, will get back to me when they know more.
4/22 and still waiting.
its now 4/23 - still no meaningful answer from pingdom.
so that's now another week waiting for an answer from pingdom.
will someone at pingdom ever be able to help???????
I will escalate further. Apologies for the inconvenience!
Ah, on chatting with your support rep, they said they're working and responding via a separate case that was opened for you #00792674
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