Adobe Acrobat Reader 2020 Update 20.009.20074 - Error 0x80070643

Hi, we are seeing this error on multiple machines after pushing out the lastest Adobe acrobat reader 2020 update through Solarwinds patch manager.  This isn't the first time we've seen errors like this pushing out Adobe Acrobat Reader updates.  If I search google the error code 0x80070643 is never associated with "Adobe Acrobat Reader 2020 Update 20.009.20074" - it says there are no good results for that search when I say "must include 0x80070643".

So does anyone have any idea's how to diagnose this on a Windows 10 pro machine with Adobe Acrobat Reader?

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  • Try this solution if you have both Acrobat and Reader installed on your computer.

    Go to the following location: C:\ProgramData\Adobe\Setup\

    Double-click the {GUID} folder to open, where {GUID} is a combination of alphanumerics as shown in the screenshot below.

    Run the AcroRead.msi program to repair the installation - double-click the file to start the installer. Follow onscreen instructions to finish the repair.

    Run the AdbeRdrUpd[update-number].msp or AdbeRdrDCUpd[update-number].msp update program which has failed - double-click the file to start the update. Follow onscreen instructions to finish the update.

    Uninstall your Reader and Acrobat:

    • Press Windows + R keys to open the Run command dialog box.
    • Enter appwiz.cpl in the Open field, and then click OK. The Program and Features window is displayed.
    • From the list of installed programs, choose Adobe Acrobat DC or XI, and then click Uninstall. Follow onscreen instructions to complete the uninstallation.
    • From the list of installed programs, choose Adobe Acrobat Reader DC or XI, and then click Uninstall. Follow onscreen instructions to complete the uninstallation.


    Download and install Acrobat:

    Visit the Download Pro or Standard versions of Acrobat page, download your version of Acrobat, and then double-click the downloaded file to begin the installation. Follow onscreen instructions to complete the installation.

    Regards,

    J Wick

Reply
  • Try this solution if you have both Acrobat and Reader installed on your computer.

    Go to the following location: C:\ProgramData\Adobe\Setup\

    Double-click the {GUID} folder to open, where {GUID} is a combination of alphanumerics as shown in the screenshot below.

    Run the AcroRead.msi program to repair the installation - double-click the file to start the installer. Follow onscreen instructions to finish the repair.

    Run the AdbeRdrUpd[update-number].msp or AdbeRdrDCUpd[update-number].msp update program which has failed - double-click the file to start the update. Follow onscreen instructions to finish the update.

    Uninstall your Reader and Acrobat:

    • Press Windows + R keys to open the Run command dialog box.
    • Enter appwiz.cpl in the Open field, and then click OK. The Program and Features window is displayed.
    • From the list of installed programs, choose Adobe Acrobat DC or XI, and then click Uninstall. Follow onscreen instructions to complete the uninstallation.
    • From the list of installed programs, choose Adobe Acrobat Reader DC or XI, and then click Uninstall. Follow onscreen instructions to complete the uninstallation.


    Download and install Acrobat:

    Visit the Download Pro or Standard versions of Acrobat page, download your version of Acrobat, and then double-click the downloaded file to begin the installation. Follow onscreen instructions to complete the installation.

    Regards,

    J Wick

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