NPM And ServiceNow Integration

Thanks everyone for the responses.

My service now integration team had set some custom security settings and found the issue.  Everything is all cleared up.

Hello wilsonics ,

I'm facing the exact same issue in my infra as well. 403 Forbidden error.

Do you know how your ServiceNow team fixed it..? Can you please elaborate about the custom security settings that the ServiceNow team worked upon to fix the same..?

Thanks in advance..

Regards,

Solai.

Hello wilsonics ,

I'm facing the exact same issue in my infra as well. 403 Forbidden error.

Do you know how your ServiceNow team fixed it..? Can you please elaborate about the custom security settings that the ServiceNow team worked upon to fix the same..?

Thanks in advance..

Regards,

Solai.

It looks like the user needed to be added to ITIL users to grant access and stop the 403 error.

From my service now team:

"....our system is set so that only ITIL users can access the required view for tickets.  This view is used for the API call as well, therefore the account needs ITIL."

Hope this helps!

wilsonics 

Thanks for your quick response mate..! I'll try to figure this out on my environment.

Regards,

Solaiy