This discussion has been locked. The information referenced herein may be inaccurate due to age, software updates, or external references.

You can no longer post new replies to this discussion. If you have a similar question you can start a new discussion in this forum.

Show us a NOC view and (don't ) get 500 thwack points (we still want to see, points no longer awarded)

meech over 10 years ago

The User Experience group wants to see how you've customized your Orion to create your own NOC view, or NOC views you like and are using from other products. What do you like about your NOC view? What challenges, frustrations or issues do you have with it?--Show us your NOC view either here OR email it directly to me at kellie.mecham@solarwinds.com and share your NOC view stories by August 10 and we'll award you 500 thwack points for sharing.

UPDATE: we're no longer awarding points for this, but it's become a really popular post. Please continue to share how you create NOC views, pictures of them, etc with each other as there has been clear value to users in seeing what other users do, but UX can no longer award points for this.

Message was edited by: Kellie Mecham

Top Replies

Parents

0 bsciencefiction.tv over 10 years ago

Kellie, I emailed you the views as I am not allowed to post them.
We have a main view that gives us Severity, DateTime, Name, IP, Description of the alert, Alert Type (Device Type), alert Source, If it has been acknowledge, if there is a ticket and the status of the ticket.
We have the ability to get details of the current alert, history of the node, create a ticket from the alert, send the alert in an email, add notes to the alert, Triage (which takes you to the details page of the the node ie Solarwinds, dynatrace, etc), we can get the contact procedures for the alert and obviously clear it.
we can toggle the view to have a side by side map which allows us to see the alerts by region and weather to correlate issues.
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 bsciencefiction.tv over 10 years ago

Kellie, I emailed you the views as I am not allowed to post them.
We have a main view that gives us Severity, DateTime, Name, IP, Description of the alert, Alert Type (Device Type), alert Source, If it has been acknowledge, if there is a ticket and the status of the ticket.
We have the ability to get details of the current alert, history of the node, create a ticket from the alert, send the alert in an email, add notes to the alert, Triage (which takes you to the details page of the the node ie Solarwinds, dynatrace, etc), we can get the contact procedures for the alert and obviously clear it.
we can toggle the view to have a side by side map which allows us to see the alerts by region and weather to correlate issues.
Cancel
Vote Up 0 Vote Down

Cancel

Children

0 brianlee22 over 10 years ago in reply to bsciencefiction.tv

This is our main daily view we see every morning. If anything goes down in the Map section needs immediate attention while down nodes will help show specificly what is down which is helpful especially if something is red in the MAP view. The group view shows who the down nodes belong to in our group. We filtered any nodes that IT we are not resposible for by email address and if the node does not have that email it will ignore the down node.(it will still alert someone else just not our group and we won't see it the other group does).
Cancel
Vote Up +2 Vote Down

Cancel