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Solarwinds trap Service failing to start after an update to NPM 10.2

jjimenez over 12 years ago

Hi guys and girls:

i've just finished the update to the latest 10.2 NPM version. it's very nice but i'm having problems trying to start the trap service. the SNMP service is stopped as i was instructed, but the Solarwinds Trap service still doesn't want to play nice. any help?

Top Replies

jan1 over 12 years ago in reply to jjimenez +1

Hi Jose, I took a quick look at you case. In the output of "netstat -ano" I see UDP 0.0.0.0:162 *:* 2124 which means there is "something" already listening…

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0 jjimenez over 12 years ago

This is the error:

Event Type:    Error
Event Source:    SolarWindsTrapService
Event Category:    None
Event ID:    1004
Date:        11/22/2011
Time:        3:15:07 PM
User:        N/A
Computer:    ORION
Description:
Service Start Failure. Unable to register with SNMP Trap Service for SNMP Trap reception. Try to following to correct the problem:

1. Click Start > Control Panel > Add or Remove Programs.
2. Click Add/Remove Windows Components.
3. Click Management and Monitoring Tools, confirm it is checked, and then click Details.
4. Confirm that Simple Network Management Protocol is checked, and then click OK.
5. If Simple Network Management Protocol was not checked, complete the Windows Components installation wizard.
6. Click Start > Control Panel > Administrative Tools > Services
7. Confirm that the SNMP Trap Service is Disabled.
8. If the SNMP Trap Service is not Disabled, right-click SNMP Trap Service, and then click Stop.

For more information, see Help and Support Center at go.microsoft.com/.../events.asp.
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0 jjimenez over 12 years ago

This is the error:

Event Type:    Error
Event Source:    SolarWindsTrapService
Event Category:    None
Event ID:    1004
Date:        11/22/2011
Time:        3:15:07 PM
User:        N/A
Computer:    ORION
Description:
Service Start Failure. Unable to register with SNMP Trap Service for SNMP Trap reception. Try to following to correct the problem:

1. Click Start > Control Panel > Add or Remove Programs.
2. Click Add/Remove Windows Components.
3. Click Management and Monitoring Tools, confirm it is checked, and then click Details.
4. Confirm that Simple Network Management Protocol is checked, and then click OK.
5. If Simple Network Management Protocol was not checked, complete the Windows Components installation wizard.
6. Click Start > Control Panel > Administrative Tools > Services
7. Confirm that the SNMP Trap Service is Disabled.
8. If the SNMP Trap Service is not Disabled, right-click SNMP Trap Service, and then click Stop.

For more information, see Help and Support Center at go.microsoft.com/.../events.asp.
Cancel
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