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Thin APs do not show on controller Cisco 5508

flipton over 13 years ago

Added a Cisco 5508 controller to existing three 4402's and getting Wireless device was not found in database! on the new controller. Reading other posts I:

tried deleting and re-adding the controller - no effect.

stopped/restarte Orion Module Engine - no effect

We're doing MS patching this weekend and will reboot NPM server but i'm not holding much hope that will fix it.

Orion Core 2010.1.0, NPM 10.0.0, NTA 3.7

Suggestions, please and thanks...F

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0 MarieB over 13 years ago

Hey flipton--
Is it possible it is a device unknown to the SW database? If so, check out these posts:
Let me know if this helps you,
M
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0 flipton over 13 years ago in reply to MarieB

Hi Marie - I'll check these but the 5508 controller has been on the market for over 18 months, long enough to make it into the v10 NPM db, wouldn't you think?...Fred
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0 flipton over 13 years ago in reply to flipton

The controller shows up correctly in NPM as a wireless controller so it's not an unknown device to NPM. The Ethernet interface are listed as well as buffer data and the SNMP credential pass the test when adding the node to NPM. APs continue to go missing on the contoller page even though there are 24 connected.
I have the NPM 10.1.1 upgrade to perform. Let's see if that affects this issue. I'll post any results of note...F
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0 MarieB over 13 years ago in reply to flipton

Flipton--
Thanks much for the info and for posting back. Look forward to hearing your results.
M
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0 flipton over 13 years ago in reply to MarieB

They'll have to wait, the upgrade to 10.1.1 tanked and having trouble reverting to the snapshop. Forum solutions didn't fix and am working with support now. No good deed....
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0 flipton over 13 years ago in reply to MarieB

They'll have to wait, the upgrade to 10.1.1 tanked and having trouble reverting to the snapshop. Forum solutions didn't fix and am working with support now. No good deed....
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0 MarieB over 13 years ago in reply to flipton

Thanks for the update. Support will fix you up.
M
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