I'm sure this post will be deleted long before it influences any potential customers. Too bad. For the lucky few who read this as you consider a purchase of Solarwinds products, you are hereby warned.
Imagine a support organization that answers open tickets infrequently, and when they do, it's after hours. Imagine dealing with squirrely software that requires constant patching, and that the patches constantly induce unstable behavior in other modules. Imagine spending money on a product that requires a HUGE investment of time and energy to maintain.
We've been using Orion NPM since November. It has been unstable for months. Here's the support routine:
Open a ticket.
Wait until after 5:00 pm to get an e-mail response asking for a 200 Mb diagnostic.
Upload diagnostic the next day. Wait until after business hours for a response.
Apply suggested solution. It doesn't work. Respond. Wait until after business hours for a response. Nothing back. Give up. reboot the server. Problem temporarily goes away.
The pinheads who run support will no doubt take issue with the specifics. An e-mail wasn't received, Leapfile somehow lost the upload, but the point is true - this is not a stable product, and support is not worth waiting for much less paying for. Run now and select something else for network monitoring.
