Hey,
I'm trying to find a way to display all the alerts that triggered and that are no longer active, but that were not acknowledge by the NOC.
Because, we sometime have a case were an alert trigger, but is resolved automatically within a minute and nobody had the chance to take ownership (acknowledge and open incident) of the alert, but we still want to track it. Exemple : node down, node up (reboot of network device)
I known that we could set the reset condition to "No reset action - Manually remove the alert from the active alerts list", but that would add an additional step in our alert management process.
Any ideal?
Thank you!