Alert Action - Execute an NCM action - Execute Script output to also show on Email notification

Hello Team,

We're running the later Orion version 2020.2.5 HF1 and I'm trying to create an alert where the action triggers are:

  1. Send an email notification
  2. Execute an NCM action - Execute a script

When selecting that action it says on the window that "Results of this action will be stored in the ${Notes} variable" 

I added that variable on the email trigger action message section but it comes as blank when replicating the alert.

I do see the output on the Active alert details page but not on the email that is being sent. It's just blank.

Not sure if I'm missing something.

Anyone had this issue or had this working? 

Thanks! 

Parents
  • You need to make sure the email doesn't send until the script completes. Since we know the data gets into the alert, you should be able to move the email to a task in an escalation a minute after (or longer depending on how long the script takes). If that is good, try to re-add the alert notes variable to the email (it did look right from what I saw)

Reply
  • You need to make sure the email doesn't send until the script completes. Since we know the data gets into the alert, you should be able to move the email to a task in an escalation a minute after (or longer depending on how long the script takes). If that is good, try to re-add the alert notes variable to the email (it did look right from what I saw)

Children
No Data