Unable to take backup of Firewall checkpoint devices

Hi All,

i am trying to take backup of filrewall checkpoint 4400 device. so far i am able to connect device but unable to download config.

however i am following below artical but no luck.

https://support.solarwinds.com/SuccessCenter/s/article/NCM-Checkpoint-Firewall-Device-template?language=en_US

can i have help to solve this.