Error Download network configuration files manually

I want to download the config of device with NCM 

  1. Click My Dashboards > Network Configuration > Configs > configiguratio Management.
  2. I choose Download Config and I select the devices how I want to see the config, and click Download
  3. But I receive a connection error.

NCM config with Mas-profile

-orionlog display: ERROR ResourceChartService - Error while quering data in Async object: 'SWIS query error, cancelling execution.'. Returning No Data to the client.

-how can update user