SCP/SFTP File upload fail

jnc does your SCP/SFTP server have an account provisioned for nms? when you open the application on the polling engine that is receiving the file there are settings for user accounts, it looks like the uploader is trying to use an account that doesn't exist on the SFTP server. This article should walk you through configuring SFTP users

documentation.solarwinds.com/.../ToolsetPHToolsReferencesSFTPSCPServer.htm

Hi, yes,  the user does exist on the server.

jnc, are you initiating the file upload or is it some task that is being launched within NCM? If you have not tested it manually can you try doing that? Can you also try and remove that user and recreate it, maybe the password changed from when that user was first established in the SFTP console.

I think I found it. I hope so..

The sftp/scp service is installed on the same machine as the orion NCM.

I've found that there is a setting on the Orion platform SETTINGS > ALL SETTINGS > NCM Settings > SCP Server. And there the username was different than the user set directly in the SCP Service (screenshot previous post).

Do you know when the settings on the Orion platform applies (if ever) ?

Yesterday I made couple of tests and the upload was working okay. But today the upload was unsuccesful again.

And I found these log entries:

2021-03-18 23:00:44,128 [26] INFO SolarWinds.Sftp.Service.SftpService - General Unknown Detected change in settings file; reloading settings in 10 seconds.
2021-03-18 23:00:54,144 [28] INFO SolarWinds.Sftp.Service.Listener - ServiceSettings.Timeout: 120
2021-03-18 23:00:54,190 [28] INFO SolarWinds.Sftp.Service.Listener - ServiceSettings.Timeout: 120
2021-03-18 23:00:54,222 [28] INFO SolarWinds.Sftp.Service.SftpService - General Unknown Settings reloaded.

I just looked backe in the previous logs and everyday at 23:00:00 this message pops up.

Thank you! BR

Now, I have corrected the username on the Orion platform. Let's see what happens tonight.

Now, I have corrected the username on the Orion platform. Let's see what happens tonight.

works ok now. thanks