SolarWinds --> Jira Ticket

We are starting to want to automate tickets to ensure that items arent missed and not accounted for.  My customer is wanting 1 of these options.  Are they possible?

1:  SW Alert creates and assigns a JIRA ticket to a group

2:  Be able to right click on a Node Summary page and select "Create Jira Ticket" based on the information SW has in it.

I know option 1 is possible, but they want both.

Ideas, thoughts, concerns, support?