Converting incoming traps into alerts/emails via Log Viewer?

Sorry if this is a very newbie question, but I'm having trouble finding a way to convert traps into alerts and email notifications on Log Viewer (we do not have Log Analyzer enabled). So far, the process of creating a trap rule doesn't seem give me that option. I did see a similar thwack post here, but since the cmdlet used in the powershell method provided is no longer guaranteed to be secure I wanted to see if there were other solutions to this. 

Thank you in advance, 


  • Enable the Alert integration, let it create a new alert and finish creating the rule.

    Once you're redirected to the list of rules, click on the Trigger Orion Alert text in your new rule item, a popover with a link to the alert will open, click on the alert's name and it will take you to the alert configuration.

    There you can add any usual rule actions including sending an email. Just use approprate macro to send what you need. ${N=OLM.AlertingMacros;M=OLMAlertMessage.EventMessage} is used for the event message (content of a trap, syslog, etc.).

  • Thank you for such a swift response! I'm looking into the Alert integration settings right now. Just to clarify, does enabling alert integration involve configuring instances of ServiceNow or Service Desk? 

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