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Log Manager Service Utilizing more memory

DN over 4 years ago

Hello Guyz,

Solarwinds log manager service utilizing more memory and Solarwinds responding very slowly due to that.

Only one node added to log analyzer but still it utilizing high memory, can someone help me to fix this issue.

Thanks in advance

Top Replies

0 jvb over 4 years ago

Are you running the latest bits? (currently 2019.4) I am not aware of any known issues related to excessive memory usage. It might be a good idea to gather some diagnostics and open a ticket with support so they can have a look at what might be causing that.
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0 DN over 4 years ago in reply to jvb

That's what I am planning to do.
Thanks.
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0 chucksimalchik over 4 years ago in reply to jvb

I just came across this post in this thread as I noticed the same service taking an extreme amount of memory for me yesterday. I restarted the service last night and all is well (so far). Was there any resolution offered by support?
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0 DN over 4 years ago in reply to chucksimalchik

I didn't check with support for this one. I stopped the services for now. Since we are not using this module that much.
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0 pratikmehta003 over 4 years ago

i have seen this too.. but need to observe for sometime.. will write back if i see it behaving abnormally..
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0 chucksimalchik over 4 years ago in reply to jvb

Yes I've got the latest. But I also have another case open (bounced from support to sales) about the Log Manager for Orion Polling Service crashing like it was in the Demolition Derby. Now the developers are chewing on the latest diags I've sent over, so letting that one settle. The memory issue hasn't recurred for me (yet) so without it doing so that'll be like chasing another ghost.
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0 kpmarcin over 3 years ago

Hello DN & jvb
Did you find a solution for this issue? I have also seen this issue on one of my environments.
Thanks,
Marcin.
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0 jvb over 3 years ago in reply to kpmarcin

kpmarcin I would say open a ticket with support so they can look over the diags for that particular environment and insure we get you the best solution.
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0 DN over 3 years ago in reply to kpmarcin

kpmarcin No I didn't get any solution and I came out of that environment long back, so I didn't get a chance work on that issue further.
I will update this thread if I found anything.
Thanks.
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0 familyofcrowes over 3 years ago

Im having same issue.
happens on all pollers too.
Support told me to uninstall it.... (00618384) after I had issues pulling a memory dump. (Case # - 00535089)
I just upgraded to 2020.2.1 and no difference
If you follow the steps on the link below, without skipping any steps, you will be able to restore the legacy syslog and trap services:
https://documentation.solarwinds.com/en/Success_Center/LA/Content/LM/LM-uninstall-lm.htm
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