Community
Community

Find all you need to begin your THWACK journey, including documentation, missions, blogs, community groups, events, and media.
Command Central

Getting Started
MVP Program

MVP Program
Monthly Mission

THWACKcamp: The Mission
Blogs

Community Announcements

Product Blog
Groups

DevOps Discourse

Data Driven

SolarWinds Academy

See All Groups
Events

SolarWinds User Group

THWACKcamp

Bracket Battle
Media Vault

Movies & Mainframes

TechPod

THWACK Tech Tips

THWACK Livecast

SolarWinds Lab Archive

THWACKcamp Archive

See All Media
Products
Products

Find the best place to learn and ask questions about your SolarWinds products.
Observability

Observability Solutions

SolarWinds Observability

Hybrid Cloud Observability
Network Management

Network Performance Monitoring

NetFlow Traffic Analyzer

Network Configuration Manager

IP Address Manager

User Device Tracker

VoIP & Network Quality Manager

Log Analyzer

Engineer's Toolset

Network Topology Mapper

Kiwi CatTools

Kiwi Syslog Server

ipMonitor
Application Management

AppOptics

Loggly

Papertrail

Pingdom

DevOps
IT Security

Access Rights Manager

Identity Monitor

Security Event Manager

Patch Manager

Serv-U FTP & MFT
IT Service Management

SolarWinds Service Desk

Web Help Desk

DameWare Remote Support

DameWare Remote Everywhere

DameWare Mini Remote Control
System Management

Server & Application Monitor

Virtualization Manager

Storage Resource Monitor

Server Configuration Monitor

SolarWinds Backup

Web Performance Monitor
Database Management

Database Performance Analyzer

SQL Sentry

Database Performance Monitor

Task Factory
Content Exchange
Content Exchange

Find downloadable files and templates other users have built and found useful to share with others.
The Orion Platform

Alerts

Custom HTML

Custom Queries

Modern Dashboards

Reports

Scripts
Server & Application Monitor

API Pollers

Application Monitor Templates
Database Performance Analyzer

Custom Alerts

Custom Metrics

Custom Queries
Server Configuration Monitor

Policies

Profiles
Network Performance Monitor

Device Pollers

Universal Device Pollers
Network Configuration Manager

Config Change Scripts

Device Templates

Firmware Upgrade Templates

Policy Documents
SQL Sentry

Advisory Conditions
Web Help Desk

Style Sheets
Resources

Customer Portal
Create individual user accounts for your team, manage your licenses, download your SolarWinds software, create and track support tickets, and more.

Academy
A one-stop-shop for world-class training for SolarWinds products through on-demand videos, and instructor-led classes. All SolarWinds Academy content is included with every software purchase.

Support
Get help when you need it from a world-class support team, available to assist with technical product issues 24 hours a day, seven days a week, 365 days a year.

Partner Portal
Accelerate SolarWinds Partners’ ability to drive digital and IT transformation for customers with powerful tools, resources, and increased profit potential.
Free Tools & Trials
Store

Kiwi Syslog

Legacy Forum Kiwi Syslog SMTP Protocol Error

State Not Answered
Locked Locked
Replies 4 replies
Subscribers 21 subscribers
Views 1706 views
Users 0 members are here

Options

Related

This discussion has been locked. The information referenced herein may be inaccurate due to age, software updates, or external references.

You can no longer post new replies to this discussion. If you have a similar question you can start a new discussion in this forum.

Kiwi Syslog SMTP Protocol Error

immortalsolitude over 3 years ago

I have configured Kiwi syslog to send error logs from servers however there is one device that is configured to receive syslog and write to file but there are not alerts set up to send email yet i am seeing this

PI Message to: yyy@xxx.com

PI Message from: xxx@xxx.com

PI Subject: Syslog message from 10.10.0.1
PI Date: Wed, 02 Dec 2020 18:27:53 -0500
PI Mail error: SMTP protocol error. 550 5.1.0 Sender is not allowed to send from xxx.com (R2).

10.10.0.1 is not configured to send any email alerts. How do i stop this queue , syslog is getting flooded and preventing other emails from being sent.

Parents

0 kstone over 3 years ago

If that message is from a remote server(not the Kiwi server) then there is something that is trying to send email. If that is the Kiwi server the email address being used doesn't have the permissions to send email through that SMTP server.
You can set a rule in Kiwi to 'drop' those messages by matching on some unique text in the message and then using the 'stop processing' action.
The best solution is always to fix it at the source but if that can't be done the filter could be a workaround.
Cancel
Vote Up 0 Vote Down

Cancel
0 immortalsolitude over 3 years ago in reply to kstone

It definitely is something else that is trying to send the email but why is kiwi logging it? The email in the kiwi syslog is configured to use a different email server and email address to send outbound email.
Cancel
Vote Up 0 Vote Down

Cancel
0 kstone over 3 years ago in reply to immortalsolitude

Is the server creating the message Windows or Linux?

If Linux check the syslog config in /etc. If Windows is it running a mail client or scripts that might send emails?
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 kstone over 3 years ago in reply to immortalsolitude

Is the server creating the message Windows or Linux?

If Linux check the syslog config in /etc. If Windows is it running a mail client or scripts that might send emails?
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data

SolarWinds solutions are rooted in our deep connection to our user base in the THWACK^® online community. More than 195,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process.