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alerts and on-call rotation

How do I configure alerts/actions to easily change SMS alerts from one user to another?  I need a way to change who gets SMS alerts from ipMon based on who is on call for all monitors/groups.

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  • Thanks for the reply.  Google voice isn't an option though.

    The Media House version of ipMon circa 2000 has this ability.  Change a couple check boxes and the next person starts receiving the alerts.

    No one is using ipMon who participates in an on-call rotation?

  • I ended up writing a custom postfix setup that reads the on-call info from an iCal database.  IPMonitor is set to always email to oncall@mydomain.com, and my postfix relay sends anything inbound to two addresses - our helpdesk / ticket system and the on-call engineer.

    it wasn't pretty getting there, but it works.  the only problem is if/when the postfix relay goes down, it can't page out, so for this particular monitor, I have direct-to-carrier SMS messages going out.

    I'd share the code, but it's very quick and very dirty and very much geared towards our environment, so I hope the description helps at the very least.  I looked for a commercial / OS solution before rolling my own and didn't find one.

    Incidentally, we use this same system for Orion NPM, too, since that doesn't have the concept of "on-call" either.

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  • I ended up writing a custom postfix setup that reads the on-call info from an iCal database.  IPMonitor is set to always email to oncall@mydomain.com, and my postfix relay sends anything inbound to two addresses - our helpdesk / ticket system and the on-call engineer.

    it wasn't pretty getting there, but it works.  the only problem is if/when the postfix relay goes down, it can't page out, so for this particular monitor, I have direct-to-carrier SMS messages going out.

    I'd share the code, but it's very quick and very dirty and very much geared towards our environment, so I hope the description helps at the very least.  I looked for a commercial / OS solution before rolling my own and didn't find one.

    Incidentally, we use this same system for Orion NPM, too, since that doesn't have the concept of "on-call" either.

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