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IP Address Manager (IPAM)

Forum IPAM 2020.2.6 Windows 2019 DHCP server supported? error 183

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IPAM 2020.2.6 Windows 2019 DHCP server supported? error 183

stehanss over 2 years ago

Trying to add a Windows 2019 DHCP server to IPAM gives the following error:

"Test failed - Exception impersonating user, error code: 183"

The user can log on the server and manage DHCP.
No firewall is blocking communication between Orion server and DHCP servers.

But on the page in Orion where you add a DHCP server, the top states current windows DHCP server versions supported and 2019 is not included

Does IPAM 2002.2.6 support Windows DHCP Server 2019?
If so, what is needed to manage Windows 2019 DHCP server in IPAM?

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0 acmtix over 2 years ago

Lets solve this together. I've just upgraded to 2020.2.6 HF2 and I have the same issue. I didn't have this before.

I am going to log a support ticket and try and few other logins to see if that fixes it. All my DHCP servers in IPAM are now not connecting.
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0 acmtix over 2 years ago in reply to acmtix

I have resolved this myself. I deleted this Solarwinds Service Account_1 in IPAM only and I then added another service account that I use for scans in the same part of the infrastructure. This worked and I now have green DHCP servers in IPAM... look.

These are DHCP 2019 servers too.
Also i'm not sure this was upgrade related as another environment that already used the service account I added into this one stayed working during a similar upgrade. So looks like it was something up with the old account.
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0 acmtix over 2 years ago in reply to acmtix

I have resolved this myself. I deleted this Solarwinds Service Account_1 in IPAM only and I then added another service account that I use for scans in the same part of the infrastructure. This worked and I now have green DHCP servers in IPAM... look.

These are DHCP 2019 servers too.
Also i'm not sure this was upgrade related as another environment that already used the service account I added into this one stayed working during a similar upgrade. So looks like it was something up with the old account.
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0 donrobert5 over 2 years ago in reply to acmtix

the most probable answer here is that the first service account cannot login into the IPAM.

documentation.solarwinds.com/.../ipam-dhcp-impersonation.htm
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0 acmtix over 2 years ago in reply to donrobert5

I would agree Don, I didn't set up these service accounts and I don't have access to see what permissions they have. It has probably never worked correctly on this server. The new environment that I built works a treat. *smug face*.
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