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Cisco 3750 interface showing 0% utilization

Mthomas90 over 1 year ago

Hi All,. I currently have deployed the hco applianceand successfully added a Cisco switch node which appears to be polling successfully. However I'm not seeing any utilization statistics on any of the ports. The utilization meter shows 0%. Has anyone come across anything similar?

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0 vinay.by over 1 year ago

Honestly I am not sure what the issue is here but you can definitely check what SNMP OID is SolarWinds using to poll this information, through Poller checker tool. In certain cases it could be using an alternative SNMP OID which you can change through this tool.

https://support.solarwinds.com/SuccessCenter/s/article/Use-the-Poller-Checker-tool?language=en_US

Another thing that I could think off is selection 64 bit counter - please check if 'Allow 64 bit counters is allowed under SNMP Port' deselect this option and check if this fixes your issue. By default I am assuming this would be selected, try deselecting this option save it and then poll the device and then check.

How do you do this is simple, dont select it as mentioned in the below link rather deselect it and check

https://support.solarwinds.com/SuccessCenter/s/article/Enabling-64-Bit-Counters?language=en_US

Hope this helps.
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0 vinay.by over 1 year ago

Honestly I am not sure what the issue is here but you can definitely check what SNMP OID is SolarWinds using to poll this information, through Poller checker tool. In certain cases it could be using an alternative SNMP OID which you can change through this tool.

https://support.solarwinds.com/SuccessCenter/s/article/Use-the-Poller-Checker-tool?language=en_US

Another thing that I could think off is selection 64 bit counter - please check if 'Allow 64 bit counters is allowed under SNMP Port' deselect this option and check if this fixes your issue. By default I am assuming this would be selected, try deselecting this option save it and then poll the device and then check.

How do you do this is simple, dont select it as mentioned in the below link rather deselect it and check

https://support.solarwinds.com/SuccessCenter/s/article/Enabling-64-Bit-Counters?language=en_US

Hope this helps.
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