Solarwinds upgrade from 2020.2.6 to 2022.4

Hello All,

I'm writing up this post in hopes to help anyone trying to upgrade their Orion platform from 2020.2.6 or earlier to the new 2022.4. During the upgrade, we ran into several problems, especially with the new HCO licensing. The main issue we found is that the older platform does not have the "Hybrid Cloud Observability" license type in the license manager which will make it so you cannot manually activate the license. We also could not run the installer because we received an error that we did not have a valid license to upgrade the products we already have, and since the new HCO license didn't match the old module activation keys it would not let us proceed.

SW Support suggested we "Force expire" all of the licenses via CMD on the Solarwinds server. You just need to make sure you're in the licensing directory on the cmd shell and type the command /ExpireAll, it will give you a little warning saying this will deactivate all the licenses, select yes and then re-run the installer. The default directory for the license store is C:\Program Files (x86)\SolarWinds\Orion\Licensing, ours was on a D:/ Drive so make sure to check your other drives if you can't find it on C:/

Finally, this allowed the installer to complete, but we ran into another error with the Configuration Wizard. Specifically, it kept failing around 98% with a message of "Verifying that the SWIS service is available FAILED". We looked through many THWACK posts and official support memos and tried most of the workarounds, but none seem to work. I then found one workaround that said to manually activate the license through the web application portal, the only problem though is since the Config Wizard did not finish, we could not access the web portal. However, since the installer finished I checked the License Manager again and found that the new Observability License type was available. I clicked "Activate" and selected the option that says "I don't have access to the internet" and was able to get the correct Unique Machine ID to take to the customer portal and generate a manual license. I then uploaded the license to the SW server via a shared drive and activated it in the license manager. The license successfully became active and we re-ran the Configuration Wizard. This time the CW was completed successfully. We did have a few weird things after completion, one of them being our previous DNS entry no longer worked for HTTP and we had to use HTTPS:// "server name" to access the web portal. 

Hopefully, this helps someone save time as it took about 5 hours for us to successfully get everything in place.

  • Hello, Thank you for sharing the details and solution for the benefit of the community, I am sorry to see your upgrade experience was troublesome. Could you share the case number with me for further internal investigation?

  • Guys,

    I have upgraded to 2022.4.1 from 2022.3(Many issues were found in this version) and at the time of upgradation I got the below error and raised a case with support and asked us to stop Antivirus on all the Orion servers and then have finished it smoothly but after I noticed SMTP email notification was not working after upgrade. So I have updated the settings again to resolve the issues. At present these are updates regarding 2022.4.1 version Slight smile

    NOTE: The Daily database maintenance tasks were failing for only few tables with 2022.3 and as well as with 2022.4.1 version. Need Help on this issue.

  • Hey ,

    Currently I'm not experiencing a good upgrade in my lab environment and asked SolarWinds about known issues.

    They've told me that there is a known issue with database maintenance not being able to complete tables for modules that you've not licensed, this shouldn't impact daily operations.

  • Hi Decust,

    I got an update that they are checking with Development team on database maintenance errors.

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