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Website configuration failed

I've uninstalled the legacy version and trying to use 2.0 I get the error below when completing the wizard. I've removed all sites from IIS, removed all old files (setups and inetpub folder), even reinstalled IIS. I've been struggling with this for a few days. Any ideas?

Wizard error

Error when browsing

0 dodo123 over 5 years ago

Not sure what you mean by uninstalling the legacy version did you not just upgrade?
what version are you on?
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0 beerholder over 5 years ago in reply to dodo123

We had the old version (1.6.3) that is not upgrade-able, we removed it and installed 2.0
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0 dodo123 over 5 years ago in reply to beerholder

I don’t think that’s right yes you can’t upgrade directly but you can upgrade version by version.
like 1.6.3 to 1.7 to 1.8 in some sort of order.
as your database would be out of sync or at least that’s how I would do it.
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0 beerholder over 5 years ago in reply to dodo123

The last downloadable version is 1.6.3. We are using a new DB in 2.0 anyway.
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0 dodo123 over 5 years ago in reply to beerholder

Your right but I think I have read somewhere if going from a previous version to contact them (support) I assume for the correct versions.
when you say a new database in 2, do you mean you have an empty new database new servers?
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0 dodo123 over 5 years ago in reply to beerholder

Also noticed that’s the Eoc download have you upgraded your main polling engines first?
not that I have eoc I just assume that’s the process
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0 dgsmith80 over 5 years ago

Hi - EOC Support notes do state that you can't upgrade and that you need to install fresh on a new server. As you mention about removing IIS etc did you start from a fresh OS or did you just uninstall and install the new version?
You cannot install EOC 2.0 on the same server as a previous version. Because EOC 1.x and EOC 2.0 will be installed on different servers, it is possible to continue to run EOC 1.x as you transition to EOC 2.0.
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0 beerholder over 5 years ago in reply to dgsmith80

Yes, I've read that. EOC1.x is completely removed. Also, the setup for 2.0 works successfully, the config wizard sets up the services and the DB as well, even sets up the site and the app pool in IIS, but crashes when making a webrequest (500 error).
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0 jblankjblank over 5 years ago in reply to beerholder

beerholder - Apologies for the late reply as I have been out of the office. You are correct, there is no upgrade path from EOC 1.6.3 to 2.0. The error you posted is one I have not seen before. Have you by chance generated a ticket with support so that we can take a look?
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0 aLTeReGo over 5 years ago

You might want to review the following KB articles.
(500) Internal Server Error - SolarWinds Worldwide, LLC. Help and Support
(500) Internal Server Error during additional web server installation - SolarWinds Worldwide, LLC. Help and Support
Admin login leads to Internal 500 error but Guest login works for Orion - SolarWinds Worldwide, LLC. Help and Support
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