We have used Dameware NT-utilities for years and were able to configure and support all our systems remotely with great ease.
This started to change when the 64-bit versions of Windows Server 2003 were introduced.
Dameware is a 32-bit program and therefore the access to 64-bit features of the operating system are blocked.
This includes the 64-bit registry, 64-bit scheduled tasks etc.
The Registry shown is HKLM\Software\Wow6432Node and NOT HKLM\Software.
We are not able to read the correct registry keys anymore and need to use the Windows Regedit.exe again to do our jobs.
To be able to properly support our 64-bit systems in Dameware we need to be able to open the correct registry keys in Dameware again.
The scheduled tasks, "Configured for Windows Server 2008 R2" are not displayed in Dameware.
The only tasks shown are the ones that are "Configured for windows Server 2003".
In order to create or re-configure the scheduled tasks we need to logon remotely (RDP or MRC).
DameWare Remote Support version 9.X is supposed to support 64-bit versions of the OS.
However, the same restrictions of the old NT-utilities versions still exist in the new DRS 9.X and DRS 10.X versions.
We would like to have proper support for 64-bit from within Dameware Remote Support and not have to use all the Windows utilities or other external tools.
The reason for using Dameware is that we don't want to use all those additional tools, because Dameware used to be able to perform all the actions correctly.
We would like to have proper support for 64-bit OS Versions.