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Desktop goes to lock screen when I remote in and try to do anything

I have a couple Windows 10 computers that when I remote to them, as soon as I even move the mouse to do anything, the desktop locks and I have to have the user unlock it. Then as soon as I try to do something again, it locks up the desktop again. It's a never ending cycle.

I have uninstalled and re-installed the Dameware client on the machines a couple of times, but it still isn't working.

Any ideas?

Dameware 12.0.4 via a Centralized Server

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0 Pan_21 over 2 years ago

Connect your remote desktop using tools like logmein, R-HUB remote support servers, Teamviewer etc. and follow these steps from preventing it from frequent lockouts: Right click the start button > power options > Additional power settings > Change Plan Settings > change advanced power settings. expand Sleep. expand System unattended sleep timeout. change both values to zero for never or set your preferred value.
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0 Pan_21 over 2 years ago

Connect your remote desktop using tools like logmein, R-HUB remote support servers, Teamviewer etc. and follow these steps from preventing it from frequent lockouts: Right click the start button > power options > Additional power settings > Change Plan Settings > change advanced power settings. expand Sleep. expand System unattended sleep timeout. change both values to zero for never or set your preferred value.
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