As the SaaS segment of the cloud market continues to grow, more and more organizations are seeking cloud-based software; we’ve repeatedly heard feedback from customers looking for a trustworthy, cloud-based remote support solution.
Our business is built around helping technology professionals solve today’s IT challenges, which means our goal is to deliver products designed to solve IT problems the way our IT pros want them solved. That’s why we are extremely excited to introduce Dameware Remote Everywhere (DRE), the newest member of the SolarWinds Dameware product family. DRE is a simple, cloud-based, remote support solution designed to help IT technicians resolve issues quickly.
DRE is lightweight and provides many advanced features to help you quickly solve problems on a daily basis. Key features include fast connection speeds, mobile device support, unattended sessions, registry edits, and support of up to 4K resolution. Plus, with DRE you’ll have the ability to connect from anywhere with an internet connection.
DRE is built to offer:
- Connections to end users’ workstations typically in less than 8 seconds
- Top-notch security with two-factor authentication and advanced encryption protocols
- Remote access from Android and iOS devices to workstations
- Remote control from PC to Android and iOS devices
- Remote connection to out-of-band computers with Intel vPro with AMT, Wake-on-LAN, and KVM support
- Basic ticketing system with log history, notes, and the ability to assign to IT Technicians
- An initial ticket with all available information about an end user and their workstation
- Help desk’s performance report and end users’ surveys
- Pre- and in-session chat and VoIP
Please share your feedback, questions, and ideas here. We want to hear your thoughts on this exciting new addition to the Dameware family.