So I am looking to deploy Remote Support to our company using the centralised option. I currently have a test environment set up but I do have a question though about Unattended Support.
Using the MSI Builder on the Administration Server I have set up multiple MSI packages which I intend to push out through SCCM. The different packages relate to specific domain and authorised users allowed to offer support.
The issue I have comes with unattended support. There are a number of users that work outside the domain in the field. It appears I can only connect to these if they download the MSI package from the Proxy Server externally. When I do this it then defaults the settings on the dameware client on the user workstation and adds this to unattended support.
Is there a way to push out the unattended package internally to the domain through SCCM and also have the ability to modify the package?