Dameware mini remote control 12.2.0.206 crashes upon making connection

Connecting to a remote host trough the latest dameware mini remote control causes the application to crash

Crash event from the windows event viewer

Appliation Error 1000

Faulting application name: DWRCC.exe, version: 12.2.0.1206, time stamp: 0x60c8c25a
Faulting module name: DWRCRSS.dll, version: 12.2.0.1206, time stamp: 0x60c8c033
Exception code: 0xc0000005
Fault offset: 0x000943ed
Faulting process id: 0x8d4
Faulting application start time: 0x01d768cc989e0d7a
Faulting application path: C:\Program Files (x86)\SolarWinds\DameWare Remote Support\DWRCC.exe
Faulting module path: C:\Program Files (x86)\SolarWinds\DameWare Remote Support\DWRCRSS.dll
Report Id: 9138b723-596b-4157-a2b4-77127df3040b
Faulting package full name:
Faulting package-relative application ID:

Parents
  • We raised a Support Ticket for this.

    According to them it seems to be a known Bug in the 32bit version of DWRCC which is included in the DWRS package.

    The 64bit standalone DWRCC works fine on our machines.

    BUT: DWRCC is another license than DWRS so maybe it will only work in trial mode.

    Our dirty solution at the moment is installing DWRS, activate it, and than also install the standalone DWRCC 64bit standalone package over it.

    It seems that the license get accepted and we can connect successfully.

    We uploaded support packages and logfiles to the support, and hope that this bug will be fixed soon.

Reply
  • We raised a Support Ticket for this.

    According to them it seems to be a known Bug in the 32bit version of DWRCC which is included in the DWRS package.

    The 64bit standalone DWRCC works fine on our machines.

    BUT: DWRCC is another license than DWRS so maybe it will only work in trial mode.

    Our dirty solution at the moment is installing DWRS, activate it, and than also install the standalone DWRCC 64bit standalone package over it.

    It seems that the license get accepted and we can connect successfully.

    We uploaded support packages and logfiles to the support, and hope that this bug will be fixed soon.

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