ARM Open Template customize mail layout

We use some Open Templates for creating requests.

As intended the requester and the next approver gets an email, but unfortunately the mail is pretty badly formatted.
All the options set in the Template are written into one table field. 

I known it is possible to customize the mail layout in the xslt Files under C:\Program Files\SolarWinds\ARM\etc\mails\Notification

but how would it be possible to put each option on a new line?

Thank you for your help

Best Regards


  • Hi Lukas, unfortunately there is no easy way, since it is a "normal" string. You can only try to use the XSLT manipulation also wit hard coded if statements. I mean you need to parse for example "Telefonnummer" and then do a break before. Currently I did not have an example for you. I need to check my mails, because I did something similar for customers with the login name.

  • Thank you for your help.

    But as we use multiple templates with different formats that was too much work for me, so I searched for a different solution.

    The easiest way that worked for me was to simply add a <pre> html Tag 

    Now the Line Breaks are formatted in html.

    In the css I then changed the formatting of the pre Text.

    This solution worked for me.