1-minute max to tell us about your IT troubleshooting pain points

Tell us your biggest pain point when troubleshooting IT issues, e.g. users complaining about slow or broken access to applications.

Select your biggest pain point from this list.

Of course any additional comment to this page would be great (e.g. second biggest, pain point not listed below...)

Poll Results
  • Average time to repair (MTTR) is too long (24%)
    66/271
  • The Orion interface has the right information to troubleshoot but navigation and UI are not optimized for troubleshooting (tell us below how to make it better) (23%)
    62/271
  • We spend too much time on troubleshooting every day/week (33%)
    90/271
  • We don't have the right tools to troubleshoot (tell us below about your dream troubleshooting tool) (9%)
    24/271
  • The traditional troubleshooting tools are not effective in the context of access to Cloud/SaaS/IaaS-based application (11%)
    29/271

Comments

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