Is VoIP, IP-Video, Application sharing sessions or SIP trunk new IT challenge?

As people trying to be more productive they use new ways how to communicate and collaborate. VoIP is still one of the most important tools people use when talking to people, but it's instant messaging, application webcast, IP-video, conference calls or VoIP via web-based clients like Lync that may cause headache to IT.

 

Are these new technologies and communication channels like Lync, cloud webcasts - Citrix, GoTo Meeting or VoIP as SaaS, new challenge for IT? Is it easy to maintain and deliver high quality and availability or it's a IT's nightmare?

Poll Results
  • No, it is not. After deployment we don't need any monitoring, security or troubleshooting tools. (13%)
    30/232
  • Our company relies on our vendor who has to provide high quality services. (19%)
    45/232
  • Yes, we have to deal with it. We plan to spend money on reporting, SLA and troubleshooting solution for Unified Communication. (44%)
    101/232
  • It's not critical for our business, we don't plan spending any money on 3rd party monitoring tools. (22%)
    51/232
  • I'm vendor for UCC services and I need UCC monitorig and troubleshooting tool ASAP! (2%)
    5/232

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