Our User Experience (UX) team is responsible for improving the ease of use, efficiency and usefulness of all SolarWinds products and web experiences. The most important part of how we do this is by interacting with you, our users in many ways, including:


  • “Show me how you use it” sessions where you take us on a tour of how you use a particular product or feature
  • Feature or product walkthroughs (we show you a design, interactive mockup or early build and watch as you do key tasks on it)
  • Online interviews or discussions about products, features and experiences
  • Online focus groups


If you’ve found your experience with NPM to be confusing, inefficient, not as useful as it could be - or for that matter awesome, we want to know!


Participants get thwack points that can be redeemed in our thwack store for cool, geeky stuff, and more than that... a chance to really improve the products that you use every day. If you are interested in participating or would like more information please email Kristin Bongiovanni. You can also post your questions below. We hope you will join us!